Legal Information

2. Privacy Policy

At BlockSmith, we value "Expertise You Can Trust". Your privacy is foundational to our partnership. This policy describes how we collect, use, and protect your business data.

Information We Collect

To provide our "Tailored Solutions", we may collect:

• Contact Information: Name, email, phone number, and business details when you book a consultation.
• Operational Data: During discovery and audits, we collect detailed info about internal workflows, bottlenecks, financial data, and your software stack.
• System Credentials: We may require temporary access or API keys to your existing software tools to perform implementation and integration.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixels) to track activity on our Service and hold certain information.

• Session Cookies: Used to operate our Service and manage login sessions for the Client Portal.
• Analytics Cookies: Used to track and report website traffic via providers like Google Analytics.
• Browser Settings: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

How We Use Your Information

We use your data strictly to:

• Design and implement custom automation and software solutions.
• Analyze business processes to reduce costs and increase efficiency.
• Configure "AI-Powered Tools" to your specific business data sets.
• Process payments and manage your account.

Third-Party Sharing

We do not sell your data. However, to execute our services, data may be processed by:

• Automation Vendors: (e.g., Zapier, Make.com) for workflow execution.
• AI Providers: (e.g., OpenAI, Google Cloud) for processing specific data prompts via custom agents.
• Vetted Subcontractors: Partners who assist in "SmithOps Suite" enterprise implementations.

Data Security & Retention

We employ veteran-led discipline and strategic thinking to protect your data. We use industry-standard encryption and security practices during the "Code," "Test," and "Deploy" phases of our lifecycle.

We retain project documentation and maintenance records only as long as necessary to fulfill the support window associated with your package or as required by law.

GDPR Data Protection Rights

Every user is entitled to the following rights under certain legal conditions:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. These include the right to request that we disclose what personal information we collect, use, disclose, and sell; the right to request the deletion of your personal information; the right to opt-out of the sale or sharing of your personal information; and the right to non-discrimination for exercising your privacy rights. BlockSmith LLC does not sell your personal information. To exercise any of these rights, please contact us at the email address provided below.

If you make a request, we have one month (30 days) to respond to you. If you would like to exercise any of these rights, please contact us at our email provided below.

3. Professional Services Disclaimers

ROI & Earnings Disclaimer

While BlockSmith aims for "Increased Efficiency" and "Sustainable Growth," we do not guarantee specific financial results. Promises of "Clear ROI" and "Measurable Results" are based on past project performance and industry benchmarks. Actual results depend on factors beyond BlockSmith's control.

AI Accuracy Disclaimer

We build custom AI agents designed to reason and plan. However, AI can occasionally produce inaccurate results or "hallucinations." BlockSmith is not liable for errors or incorrect decisions made by automated systems. Clients are responsible for auditing and verifying AI-generated outputs before taking critical business actions.

Informational Purposes

All content on this website, including blog posts, case studies, and pricing guides, is for informational purposes only and does not constitute a binding contract until a formal SOW is signed.

4. Refund & Cancellation Policy

Fixed-Price Services

Fees for "Quick Audit & Recommendation" are non-refundable once the discovery session has commenced. If unsatisfied, we will provide one (1) round of revisions to the final report.

Retainers & Subscriptions

The "SmithOps Suite" and "Monthly Support Retainers" require a 30-day written notice for cancellation. Fees for the current billing cycle are non-refundable.

Workshops & Training

"Team Training Workshops" may be rescheduled once at no cost if notice is given at least 48 hours in advance. Cancellations with less than 48 hours notice will forfeit 50% of the workshop fee.

Service Interruption & Force Majeure

In instances where service cannot be rendered due to acts of nature (Force Majeure), significant third-party service failures, or other unforeseen events beyond our control, a pro-rated refund may be negotiated. However, please note that refunds will only be considered for the unearned portion of the service or product; payment for all hours worked and expenses incurred up to the point of interruption remains non-refundable.

5. MVP Toolkit Terms of Use

The MVP Toolkit is a proprietary suite of AI-powered strategic engines and digital resources. By subscribing to or purchasing access to the Toolkit, you agree to the following:

• Strategic Engines: Access includes use of the Strategic Alignment, Venture Forge, Growth Forge, SmithOps Engine, Optimization Forge, and Campaign & Asset Forge modules. These tools use high-fidelity AI models (Google Gemini and Imagen) to synthesize business logic and visual assets.
• Neural Energy Tokens: Generations within the engines consume "Energy Tokens."
  • Tokens are non-refundable and non-transferable.
  • Subscription-based tokens do not roll over to the next billing cycle.
  • Purchased "Top Up" tokens remain active as long as your account is in good standing.
• AI-Generated Content: All strategic outputs, copy, and code suggestions are generated by AI models.
  • No Guarantee of Accuracy: AI can produce inaccurate results. You are solely responsible for verifying the technical and legal feasibility of all generated blueprints.
  • Non-Deterministic Nature: Identical prompts may yield different results. BlockSmith does not guarantee that specific outputs can be replicated.
• Visual Forge & Logo Ownership: For visual assets (logos, mockups, ad creatives) generated via the Campaign Forge:
  • Upon successful purchase and generation, you are granted a non-exclusive license to use these assets for your brand identity.
  • Because AI models are trained on public data, BlockSmith cannot guarantee that generated visual assets are unique or eligible for trademark protection. We recommend consulting a trademark attorney for critical brand assets.
• Venture Manager: Your venture data (descriptions, audiences, history) is stored in your private Firebase instance. You are responsible for ensuring the accuracy of the context you provide to the engines.
• Restrictions: You may not use the Toolkit to generate competing consulting products, or resell individual strategic outputs as a standalone service without express written consent from BlockSmith LLC.